What is better Zendesk Chat or Vivantio? To successfully find the most helpful and productive Customer Support Software for your company, you should compare products available on the market. For instance, here you can match Zendesk Chat’s overall score of 8.5 against Vivantio’s score of 8.4. You can also evaluate their general user satisfaction: Zendesk Chat (100%) vs. Vivantio (93%).
Moreover, you can assess their pros and cons feature by feature, including their offered terms and prices. By comparing products you are sure that you pick the right software for your situation. Of course you must understand your specific needs to realize which solution meets those needs.
If you would like to quickly locate the best Customer Support Software according to our experts we recommend you check out the following products: Freshdesk, Freshdesk Omni, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should keep in mind that while both Zendesk Chat and Vivantio may offer a reliable set of features each software could be aimed at a different business size. If you are analyzing various solutions you should focus on a business type they are catering to. Specific features might scale up effectively for large enterprises but if you run a small or medium business it’s usually better to stay away from paying for customized features that you may never use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
