What is better Five9 or Interactive Intelligence CaaS? When choosing the appropriate Customer Support Software for your organization our recommendation is that you compare the features, prices, along with other essential details concerning the product and vendor. Here, you can examine the similarities and distinctions between Five9 (overall score at 8.6 and user satisfaction at 91%) and Interactive Intelligence CaaS (overall score at 7.7 and user satisfaction at 100%).
You may also check out their specific modules, for example features, plans, rates, conditions, etc. Moreover, read the terms closely for information on extra charges, like, installation, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.
In the event you would like to quickly find the best Call Center Software according to our review team we suggest you check out one of these products: Zendesk, Freshdesk Contact Center, JustCall.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
No Customer Support Software will be perfect enough to solve all the needs of a business. While main functionalities of Five9 and Interactive Intelligence CaaS should matter you should also carefully examine the integrations provided by each product. In many cases you will already be working with some other SaaS software in your company and it’s always better to choose products that integrate well with one another. That way you will be able to be certain of a reliable transfer of information between your teams and services, which can really reduce time wasted on migrating between one solution and the other.
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