What is better Five9 or Interactive Intelligence CaaS? Getting the suitable Customer Support Software product is as straightforward as assessing the good and weak functionalities and terms offered by Five9 and Interactive Intelligence CaaS. Here you can also match their overall scores: 8.6 for Five9 vs. 7.7 for Interactive Intelligence CaaS. Or you can verify their general user satisfaction rating, 91% for Five9 vs. 100% for Interactive Intelligence CaaS.
We suggest that you spend some time to examine their specific functions and determine which one is the better option for your business. Likewise, don’t forget to consider your company’s or industry’s special situation, for example, a multilingual solution for a global team or a mobile platform to help you work away from your office.
Currently, the best products in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
All the data, facts and opinions that we offered in this analysis were collected from official company websites, advertising content available online, real-life experience from real customers as well as our personal direct use of every app by a professional reviewer. We pay a lot of attention to comprehensively analyze each product, so we not only analyze it on our own, but we also compare our findings with experiences of other members from the SaaS community.
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