What is better Interactive Intelligence CaaS or Zendesk? If you’re having a difficult time deciding on the best Customer Support Software product for your circumstances, we suggest that you do a comparison of the available software and determine which service offers more positive aspects. For instance, here you can examine Interactive Intelligence CaaS (overall score: 7.7; user rating: 100%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
You can also see which one provides more features that you need or which has more flexible pricing plans for your current budget. Having a clear table to match their features will significantly improve the chances of finding the right product for your company. Take a closer look at other areas of the software for example ease-of-use, flexibility, scalability, and pricing plans.
We are aware that not all companies have the time to examine a large number of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Interactive Intelligence CaaS and Zendesk were tested by a group of independent SaaS experts who prepared a thorough study of all key elements of every app. Their ultimate score was calculated by means of unique SmartScore algorithm that calculates an individual partial score to every component including: main features, client support, mobile device support, security, client satisfaction as well as reviews in other media. We realize useful features are not the only aspect crucial to a company so we do our best to pay attention to all sides of a service before giving it a final score.
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