What is better Interactive Intelligence CaaS or Zendesk? Getting the ideal Customer Support Software product is all about comparing various solutions and figuring out the top program for your specific needs. Our proprietary algorythm will give you a quick look at the general rating of Interactive Intelligence CaaS and Zendesk. For all round quality and performance, Interactive Intelligence CaaS scored 7.7, while Zendesk scored 9.7. On the other hand, for user satisfaction, Interactive Intelligence CaaS earned 100%, while Zendesk earned 98%.
Below it's also possible to check their features, terms, plans, etc. to see which program will be more suitable for your company. An important element to assess is if the application lets you to enable and disable limitations on various types of users to secure any confidential corporate data.
In case you you have to quickly decide on the more reliable Customer Support Software according to our experts we advise you try out these solutions: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You don’t want exclusively a broad range of features and adjustable pricing from a reliable Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to make sure that if you have any questions about Interactive Intelligence CaaS or Zendesk, or you struggle with some problems, or perhaps you’ll need to request a specific update or functionality useful to your business you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can profit from individual training or at least an FAQ you can use.
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