What is better Five9 or CloudAgent? If you’re getting a difficult time picking the right Customer Support Software product for your situation, it’s a good idea to do a comparison of the available software and find out which solution offers more benefits. For instance, here you can assess Five9 (overall score: 8.6; user rating: 91%) vs. CloudAgent (overall score: 7.2; user rating: 100%) for their overall performance.
You can also see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to evaluate their features will significantly increase the likelihood of getting the best product for your company. Pay attention to other areas of the software for example if it’s easy to use, flexibility, scalability, and pricing plans.
We realize that not all businesses have the time to examine a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
If you continue having second thoughts about which app will perform best for your company it may be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular each product is and how large is its online presence. For instance Five9 Twitter profile has currently 2212 followers. At the same time CloudAgent Twitter is followed by 128 people.
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