Compare Five9 vs. CloudAgentIt’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your business. For overall product quality, Five9 attained 8.5 points, while CloudAgent gained 7.2 points. At the same time, for user satisfaction, Five9 scored 91%, while CloudAgent scored 100%. Information regarding their functions, tools, supported platforms, customer support, and more are given below to provide you with a more versatile comparison. Don’t forget to get only the features your company needs so as not to waste money for tools that you won’t be using. Our experts made sure to prepare reviews of all popular Call Center Software services offered out there, but among them these three caught our special attention: CallTrackingMetrics, Five9, Freshdesk.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
| Ozonetel Systems Pvt. Ltd.|
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
|Xerox, Comcast, Citrix, American Bank||Mahindra Finance, Akzo Nobel, Rural Shores|
|Small Business | Large Enterprises | Medium Business||Small Business | Medium Business | Freelancers|
Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.
Pricing available by quote. Contact CloudAgent directly to discuss pricing details.
|USA, UK, Canada, International||USA, UK, Canada, Germany, India, Japan|
|Learn more about Five9 pricing||Learn more about CloudAgent pricing|
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Almost as crucial as functionalities and customer support level are pricing options given by Five9 and CloudAgent. While pricing should not be the only aspect it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your business size and painlessly scaled up when your business expands. Be sure that you don’t pick pricing plans that have advanced tools that you won’t use and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a helpful experience that doesn’t require you to invest any money and provides you with a solid overview of what it feels like to work with Five9 and CloudAgent.