Compare Five9 vs. CloudAgent

Various firms want different types of Customer Support Software. To understand well which solution meets your needs, think about assessing various solutions feature by feature an taking into consideration their terms and pricing. Furthermore, you can get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: Five9 (8.5) vs. CloudAgent (7.2) for all round quality and performance; Five9 (91%) vs. CloudAgent (100%) for user satisfaction rating. Analyze their strong and weak points and decide which software is a more sensible choice for your company. One simple but effective tip is to list the strengths and weaknesses of both solutions next to each other and check which app is better. At the moment, the most significant services in our Call Center Software category are: Freshcaller, Five9, RingCentral Contact Center.
Product

Five9

VS

CloudAgent

VS

Five9 screenshot CloudAgent screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

91% ?

Client Experience

100% ?

Pricing

Pricing

by quote

by qoute

Pricing Type

Pricing Type

Quote-based Quote-based
Full Review

Full Review

Overview

Overview

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Quick Links
Available Plans

Available Plans

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

Phone No.

Phone No.

+1-800-553-8159 1-800-200-0820
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Popular Clients

Popular Clients

Xerox, Comcast, Citrix, American Bank Mahindra Finance, Akzo Nobel, Rural Shores
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Ozonetel Systems Pvt. Ltd.
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
Email Address

Email Address

info@five9.com support@cloudagent.in
Integrations

Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions

Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.

Support Types

Support Types

Phone Live Support
Training
Phone
Ticket Training
Pricing Details

Pricing Details

Learn more about Five9 pricing Learn more about CloudAgent pricing
Languages Supported

Languages Supported

English English, Germany, India, Japan
Available Features

Available Features

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

CloudAgent FEATURES

  • Interaction Analyst
  • ACD
  • Skill routing
  • Screen pop
  • Sticky agents
  • Multiple channels
  • Dialer
  • Cloud IVR
  • Quality monitoring
  • Open API
Product Comparisons

Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which software will work best in your case it may be a sound idea to check out each service’s social metrics. These metrics are quite often an indicator of how popular every solution is and how big is its online presence. For instance Five9 Twitter profile has currently 2212 followers. At the same time CloudAgent Twitter is followed by 128 users.