Compare Five9 vs. CloudAgent

It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your business. For overall product quality, Five9 attained 8.5 points, while CloudAgent gained 7.2 points. At the same time, for user satisfaction, Five9 scored 91%, while CloudAgent scored 100%. Information regarding their functions, tools, supported platforms, customer support, and more are given below to provide you with a more versatile comparison. Don’t forget to get only the features your company needs so as not to waste money for tools that you won’t be using. Our experts made sure to prepare reviews of all popular Call Center Software services offered out there, but among them these three caught our special attention: CallTrackingMetrics, Five9, Freshdesk.
Software

Five9

VS

CloudAgent

VS

Five9 screenshot CloudAgent screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

91% ?

Client Satisfaction

100% ?

Pricing

Pricing

by quote

by qoute

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

General Info

General Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Quick Links
Available Integrations

Available Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM

Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.

Vendor's Address

Vendor's Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Ozonetel Systems Pvt. Ltd.
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
Popular Customers

Popular Customers

Xerox, Comcast, Citrix, American Bank Mahindra Finance, Akzo Nobel, Rural Shores
Available Support

Available Support

Phone Live Support
Training
Phone
Ticket Training
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Available Devices

Available Devices

Windows
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

Phone Number

Phone Number

+1-800-553-8159 1-800-200-0820
Vendor Email

Vendor Email

info@five9.com support@cloudagent.in
Features

Features

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

CloudAgent FEATURES

  • Interaction Analyst
  • ACD
  • Skill routing
  • Screen pop
  • Sticky agents
  • Multiple channels
  • Dialer
  • Cloud IVR
  • Quality monitoring
  • Open API
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about Five9 pricing Learn more about CloudAgent pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as crucial as functionalities and customer support level are pricing options given by Five9 and CloudAgent. While pricing should not be the only aspect it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your business size and painlessly scaled up when your business expands. Be sure that you don’t pick pricing plans that have advanced tools that you won’t use and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a helpful experience that doesn’t require you to invest any money and provides you with a solid overview of what it feels like to work with Five9 and CloudAgent.