What is better CloudAgent or Zendesk? You have such a wide range of Customer Support Software options in today’s market that deciding on the best product can be overwhelming. On our comparison page, you can actually review the features, stipulations, available plans, and more details of CloudAgent and Zendesk.
It’s also possible to assess their score (7.2 for CloudAgent vs. 9.7 for Zendesk) and user satisfaction level (100% for CloudAgent vs. 98% for Zendesk). The scores and ratings provide you with a general idea how both of these software products perform. Moreover, check if the software can integrate with existing business apps to guarantee greater productivity.
Our experts made sure to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be enough to just compare CloudAgent and Zendesk against one another. Although useful functionalities, pricing plans and user experience are all important and should be considered when making a final choice, you should also check out the recognition and awards won by each service. In many cases a less known product may turn out to be an amazing choice that was a winner of many B2B awards such as our Supreme Software Award which reveals that despite lesser market popularity it’s a worthy rival to the software that dominate the market.
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