What is better CloudAgent or Uservoice? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, CloudAgent received 7.2 points, while Uservoice earned 8.1 points. Meanwhile, for user satisfaction, CloudAgent scored 100%, while Uservoice scored N/A%.
Details about their features, tools, supported platforms, customer service, and more are given below to provide you with a more accurate assessment. Keep in mind to get only the tools that you need so as not to waste resources for functions that you won’t be using.
In case you you would like to quickly decide on the best Customer Support Software according to our experts we advise you examine one of these products: Zendesk, Freshdesk Omni, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Both CloudAgent and Uservoice were tested by a group of independent B2B experts who conducted a full study of all core aspects of each service. Their ultimate score was calculated by means of unique SmartScore algorithm which provides a separate partial score to every factor including: main functionalities, customer support, mobile device support, security, user satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a business so we make sure we pay attention to all aspects of a solution prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
