What is better CloudAgent or Intervals? We are here to streamline the cumbersome process of comparing Customer Support Software products for you. For instance, on this page you can check the overall performance of CloudAgent (7.2) and compare it with the overall performance of Intervals (8.3). You can also match their overall user satisfaction rating: CloudAgent (100%) vs. Intervals (98%).
What’s more, you can read their features in detail to find out which product can better deal with your company’s needs. Generally, any B2B software has to let you to comfortably see the big picture, all the while giving you quick access to the details.
In case you you would like to quickly decide on the best Customer Support Software according to our experts we advise you examine one of these services: Freshdesk Omni, Zendesk, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
You shouldn’t count on just a wide array of features and flexible pricing plans from a credible Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to make sure that when you have any questions about CloudAgent or Intervals, or you face some problems, or maybe you’ll want to request a certain revision or feature beneficial to your business you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to enjoy personal training or at the very least an FAQ you can use.
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