What is better CloudAgent or ScreenConnect? If you want an effective Customer Support Software product for your business you should invest time and evaluate a wide range of options. It doesn’t have to be difficult, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a quick idea how each product operates. For example, on this page you can check CloudAgent’s overall score of 7.2 and compare it against ScreenConnect’s score of 9.0; or CloudAgent’s user satisfaction level at 100% versus ScreenConnect’s 96% satisfaction score.
The contrast will help you find out the pros and cons of each software, and choose which suits you requirements better. Aside from the robust features, the solution which is simple and intuitive is always the better option.
We realize that not all businesses have the time to try out a large number of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as features and client support level are pricing options provided by CloudAgent and ScreenConnect. Although price should not be the sole element it’s definitely a significant thing to think about. You should try to find a flexible pricing package that can be matched with your company size and painlessly scaled up if your business develops. Make sure you don’t opt for pricing plans that have extra functionalities that you won’t find useful and always try to contact with the vendor directly as enterprises can often count on discounts. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with CloudAgent and ScreenConnect.
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