What is better CloudAgent or ScreenConnect? You have such a wide range of Customer Support Software solutions in today’s state of that industry that choosing the right product can be frustrating. On our comparison page, it is simple to examine the tool, stipulations, available plans, and more details of CloudAgent and ScreenConnect.
You can also compare their score (7.2 for CloudAgent vs. 9.0 for ScreenConnect) and user satisfaction level (100% for CloudAgent vs. 96% for ScreenConnect). The scores and ratings present you with an overall idea how both of these software products perform. Moreover, find out if the solution can integrate with the company’s current business apps to ensure greater productivity.
We realize that not all businesses have the time to try out a large number of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to solve all the needs of a specific team. While main functionalities of CloudAgent and ScreenConnect are obviously a priority you should also carefully analyze the integrations provided by a given service. Quote frequently you will already be using various kinds of B2B software in your company and it’s always more beneficial to opt for apps that integrate well with one another. That way you will be able to guarantee a reliable exchange of data between your teams and services, which can significantly reduce time devoted to migrating between one app and the next.
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