What is better CloudAgent or Five9? A good way to choose the right Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare CloudAgent and Five9 and see their functions compared contrastively to help you decide on which one is the more effective product.
Furthermore, you can examine their overall ratings, such as: overall score (CloudAgent: 7.2 vs. Five9: 8.6) and user satisfaction (CloudAgent: 100% vs. Five9: 91%). Browse through their differences and similarities and see which one outperforms the other. Likewise, imagine what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
As of now, the most significant solutions in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
In case you continue having second thoughts about which service will work best in your case it might be a sensible idea to check out each service’s social metrics. These metrics are quite often a way to see how popular a given product is and how large is its online presence. For example CloudAgent Twitter profile has currently 128 followers. At the same time Five9 Twitter is followed by 2212 people.
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