What is better CloudAgent or Zendesk Chat? You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, CloudAgent received 7.2 points, while Zendesk Chat gained 8.5 points. Meanwhile, for user satisfaction, CloudAgent scored 100%, while Zendesk Chat scored 100%.
Information regarding their functions, tools, supported platforms, customer service, and more are available below to give you a more accurate comparison. Don’t forget to choose only the features your business requires so as not to waste resources for tools that you won’t be using.
Those of you who don't have much time or would like to get a Customer Support Software recommendation from our experts might want to investigate these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Almost as important as functionalities and client support responsiveness are pricing options provided by CloudAgent and Zendesk Chat. Even though price should not be the only element it’s definitely an important thing to think about. You should look for a flexible pricing plan that can be matched with your business size and easily scaled up when your team develops. You should be certain you don’t pick plans that have extra features that you won’t find a use for and always try to contact with the vendor directly as big companies can usually benefit from special pricing. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to pay any money and gives you a solid overview of what it’s like to work with CloudAgent and Zendesk Chat.
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