What is better CloudAgent or Salesforce Service Cloud? Purchasing the suitable Customer Support Software product is as easy as assessing the solid and poor characteristics and terms offered by CloudAgent and Salesforce Service Cloud. Here it's also possible to match their general scores: 7.2 for CloudAgent vs. 9.6 for Salesforce Service Cloud. Or you can check their general user satisfaction rating, 100% for CloudAgent vs. 97% for Salesforce Service Cloud.
We suggest that you put some effort and study their differences and figure out which one is the better alternative for your business. Likewise, keep in mind to factor in your company’s or industry’s unique case, for instance, a multilingual app for a global company or a mobile app to help you work on the go.
We know that not all people have the time to scrutinize a large number of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as crucial as functionalities and customer support responsiveness are pricing plans offered by CloudAgent and Salesforce Service Cloud. While cost should not be the only element it’s definitely a key thing to consider. You should expect a flexible pricing package that can be adjusted to your team size and effortlessly scaled up when your company develops. Be sure that you don’t choose pricing plans that include advanced tools that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can often benefit from special pricing. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to pay any money and gives you a reliable overview of what it feels like to work with CloudAgent and Salesforce Service Cloud.
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