What is better SafeSoft Solutions or ManageEngine ServiceDesk Plus? Assessing products for the top Customer Support Software need not be tough. On our review platform, you can easily match SafeSoft Solutions and ManageEngine ServiceDesk Plus and right away evaluate their varying features. We allow you to take a look at their functions, supported devices, support service, pricing, terms, and many more.
You can also assess their overall score (7.2 for SafeSoft Solutions vs. 8.7 for ManageEngine ServiceDesk Plus) and overall customer satisfaction level (N/A% for SafeSoft Solutions vs. 100% for ManageEngine ServiceDesk Plus). Devote time to assess your best alternatives and find out which one is right for your company. Likewise, you must consider the vendor’s background; can they be relied upon and will they still be on the market in the future?
Users who are pressed for time or need a Customer Support Software suggestion from our team may want to investigate these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Every time you test different Customer Support Software software you shouldn’t simply study their list of features and provided pricing packages. Consider that the solution must be matching your work processes and company so the more flexible their offer the better. Explore what OSes are supported by SafeSoft Solutions and ManageEngine ServiceDesk Plus and ensure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, as this could be a key element for many companies.
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