What is better Serena Service Manager or ScreenConnect? Getting the ideal Customer Support Software product is all about assessing various solutions and figuring out the top program for your specific needs. Our proprietary process gives you a brief look at the general rating of Serena Service Manager and ScreenConnect. For general quality and performance, Serena Service Manager scored 7.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Serena Service Manager earned 93%, while ScreenConnect earned 96%.
Below you can also verify their characteristics, terms, plans, etc. to find out which program will be more suitable for your needs. An important element to evaluate is whether the app allows you to toggle on/off permissions on various types of users to protect any sensitive company data.
If you want to quickly identify the best Customer Support Software according to our review team we suggest you try out the following solutions: Freshdesk Omni, Freshdesk, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you test different Customer Support Software solutions you shouldn’t simply explore their features list and offered pricing packages. Consider that the solution should be adjusted to your needs and business so the more flexible their offer the better. Explore which platforms are supported by Serena Service Manager and ScreenConnect and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, as this could be a critical factor for many companies.
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