What is better Serena Service Manager or ScreenConnect? You can use our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, Serena Service Manager attained 7.0 points, while ScreenConnect earned 9.0 points. At the same time, for user satisfaction, Serena Service Manager scored 93%, while ScreenConnect scored 96%.
Information regarding their characteristics, tools, supported platforms, customer support, and more are available below to help you get a more precise analysis. Keep in mind to get only the tools your company needs so as not to waste money for functions that are unnecessary.
If you want to quickly identify the best Customer Support Software according to our review team we suggest you try out the following solutions: Zendesk, Freshdesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Serena Service Manager and ScreenConnect were reviewed by a panel of independent B2B experts who prepared a full analysis of all important aspects of each app. Their ultimate rating was calculated by means of unique SmartScore algorithm that gives a separate partial score to each factor like: main features, client support, mobile support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only factor crucial to a business so we make sure we pay attention to all aspects of a software prior to coming up with its final score.
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