What is better Serena Service Manager or VIZOR? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, Serena Service Manager earned 7.0 points, while VIZOR earned 8.0 points. Meanwhile, for user satisfaction, Serena Service Manager scored 93%, while VIZOR scored 98%.
Information regarding their functions, tools, supported platforms, customer service, and more are given below to provide you with a more precise comparison. Remember to choose only the functions that you need to avoid wasting resources for tools that are unnecessary.
Our team put a lot of effort to review all popular Customer Support Software services that you can find on the market, but among them these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
In case you continue having second thoughts about which product will be best in your case it might be a good idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular a given software is and how large is its online presence.For instance, if you analyze Serena Service Manager LinkedIn profile you’ll find out that they are followed by 3813 people. In case of VIZOR the volume of followers on their LinkedIn page is 20.
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