What is better Serena Service Manager or Communifire? To make sure you acquire the most effective and productive Customer Support Software for your firm, you have to compare products available on the market. For instance, here you can match Serena Service Manager’s overall score of 7.0 against Communifire’s score of 6.7. You can even review their general user satisfaction: Serena Service Manager (93%) vs. Communifire (N/A%).
In addition, you can evaluate their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are improving your chances to pick the best software for your company. It’s clear you must understand your unique needs to realize which solution meets those needs.
Users who are pressed for time or need a Customer Support Software advice from our team may want to investigate these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:
Basic ($49 per month): 10 users; 10GB space Pro ($99 per month): 20 users; 20 GB space Plus ($199 per month): 50 users; 30 GB space Max ($499 per month): 100 users; 40 GB space Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space
Almost as important as features and client support quality are pricing options provided by Serena Service Manager and Communifire. Although cost should not be the sole aspect it’s without a doubt an important thing to consider. You should count on a flexible pricing package that can be adjusted to your company size and painlessly scaled up if your company expands. Be sure that you don’t select plans that include advanced features that you won’t use and always try to contact with the vendor directly because enterprises can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and offers a practical overview of what it’s like to work with Serena Service Manager and Communifire.
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