What is better Serena Service Manager or Samanage? When looking for the right Customer Support Software for your firm it is suggested that you review the characteristics, costs, as well as other essential information regarding the product and vendor. Here, you can check the similarities and differences between Serena Service Manager (overall score at 7.0 and user satisfaction at 93%) and Samanage (overall score at 8.9 and user satisfaction at 98%).
It's also possible to check out their particulars elements, such as features, plans, rates, conditions, etc. Similarly, analyze the terms carefully for information on hidden costs, such as, setup cost, separate support plan, upgrade fees, cloud storage fees, and other similar charges.
If you need to quickly identify the best Customer Support Software according to our experts we suggest you check out these products: Freshdesk Omni, Freshdesk, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
In case you are still having doubts about which app will perform best for your business it may be a sensible idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular every service is and how wide is its online presence. For example, in case of Facebook Serena Service Manager has 457 likes on their official profile while Samanage profile is liked by 2052 people.
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