What is better Serena Service Manager or Zendesk? Different organizations need different types of Customer Support Software. To understand well which service fits your needs, think of comparing various options feature by feature along with their terms and costs. Furthermore, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: Serena Service Manager (7.0) vs. Zendesk (9.7) for general quality and usefulness; Serena Service Manager (93%) vs. Zendesk (98%) for user satisfaction rating. Check out their strong and weaker points and see which software is a better option for your company. One simple but effective tip is to note down the pros and cons of both solutions next to each other and check which app comes on top.
Our experts made sure to prepare reviews of all popular Customer Support Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Please note that even though both Serena Service Manager and Zendesk may have a top quality set of features every software might be aimed at a different business size. If you are comparing features you may want to give some attention to a company size they are aimed at. Certain elements could scale up with no problem for huge enterprises but if you have a small or mid-sized business it’s often better to avoid paying for advanced functionalities that you might never use.
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