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Compare Serena Service Manager vs Zendesk

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What is better Serena Service Manager or Zendesk? Different organizations need different types of Customer Support Software. To understand well which service fits your needs, think of comparing various options feature by feature along with their terms and costs. Furthermore, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: Serena Service Manager (7.0) vs. Zendesk (9.7) for general quality and usefulness; Serena Service Manager (93%) vs. Zendesk (98%) for user satisfaction rating. Check out their strong and weaker points and see which software is a better option for your company. One simple but effective tip is to note down the pros and cons of both solutions next to each other and check which app comes on top.

If you have to quickly find the top Customer Support Software according to our experts we recommend you check out these solutions: Zendesk, Freshdesk, Freshdesk Omni.

Please note that even though both Serena Service Manager and Zendesk may have a top quality set of features every software might be aimed at a different business size. If you are comparing features you may want to give some attention to a company size they are aimed at. Certain elements could scale up with no problem for huge enterprises but if you have a small or mid-sized business it’s often better to avoid paying for advanced functionalities that you might never use.

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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.