What is better Serena Service Manager or NinjaOne (Formerly NinjaRMM)? You have such a huge number of Customer Support Software options in today’s state of that industry that deciding on the best product may be confusing. On our comparison page, you can easily examine the tool, terms and conditions, available plans, and more details of Serena Service Manager and NinjaOne (Formerly NinjaRMM).
You can compare their score (7.0 for Serena Service Manager vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (93% for Serena Service Manager vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings provide you with a general idea how both these software products perform. Additionally, find out if the application can integrate with existing business apps to guarantee greater productivity.
We did our best to review all popular Customer Support Software products available out there, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Please pay attention to the fact that while both Serena Service Manager and NinjaOne (Formerly NinjaRMM) may provide an outstanding set of features every software might be created for a different company size. If you are studying different apps you may want to pay attention to a business size they are aimed at. Specific elements might scale up efficiently for huge enterprises but if you run a small or mid-sized company it’s often more sensible to avoid paying for advanced features that you may never use.
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