What is better Serena Service Manager or NinjaOne (Formerly NinjaRMM)? With different features, pricing, terms, and more to compare, finding the right Customer Support Software for your firm is tricky. But making use of our system, you can easily match the characteristics of Serena Service Manager and NinjaOne (Formerly NinjaRMM) including their general score, respectively as: 7.0 and 8.6 for overall score and 93% and 93% for user satisfaction.
You can also review them feature by feature check out which software is a more suitable fit for your business. Remember to ask for a demo first before subscribing to experience how the program performs in practical situations.
In case you you want to quickly identify the top Customer Support Software according to our experts we suggest you examine one of these services: Freshdesk Omni, Freshdesk, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
You shouldn’t expect simply a broad set of functionalities and adjustable pricing plans from a well-known Customer Support Software. Almost as significant as main features is a quality customer support. You want to guarantee that if you have any questions about Serena Service Manager or NinjaOne (Formerly NinjaRMM), or you run into a problem, or maybe you’ll need to request a certain change or feature useful to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can benefit from personal training or at the very least an FAQ you can use.
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