What is better Serena Service Manager or Vivantio? When you compare Serena Service Manager and Vivantio, you can easily see which Customer Support Software product is the more suitable option. This means that your organization will be able to choose most productive and efficient application. You can check the specifics, like available tools, pricing, plans offered by each vendor, offer stipulations, etc.
We also let you check their total scores to know which one looks to be better. Serena Service Manager has 7.0 points for overall quality and 93% rating for user satisfaction; while Vivantio has 8.4 points for overall quality and 93% for user satisfaction. You can also find out which vendor is more reliable by sending an an email question to both vendors and find out which company replies sooner.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should pay attention to the fact that even though both Serena Service Manager and Vivantio may provide a top quality array of features every product might be designed for a different company size. If you are comparing features you should pay attention to a company size they are meant for. Specific elements may scale up well for large enterprises but if you have a small or mid-sized business it’s usually better to avoid paying for complex functionalities that you may never actually use.
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