What is better Serena Service Manager or Salesforce Service Cloud? Choosing the best Customer Support Software for your company is complicated with various features, choices, and terms to consider. However, using our review platform will allow you to streamline the necessary steps by getting all main services in a single location.
As an illustration, you can contrast Serena Service Manager and Salesforce Service Cloud for their tools and overall scores, in this case, 7.0 and 9.6, respectively. Likewise, you can compare which one has superior general user satisfaction rating: 93% (Serena Service Manager) and 97% (Salesforce Service Cloud) to learn which one is better for your business. Don’t just buy the solution with the lowest price, but the one that gives the most cost-effective value.
Our team put a lot of effort to review all popular Customer Support Software products available on the market, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as essential as functionalities and customer support quality are pricing plans offered by Serena Service Manager and Salesforce Service Cloud. While price should not be a deciding aspect it’s definitely a key thing to think about. You should look for a flexible pricing package that can be matched with your company size and easily scaled up if your company grows. Be sure that you don’t opt for plans that have extra features that you won’t use and always make an effort to get in touch with the vendor directly because enterprises can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and offers a practical overview of what it’s like to work with Serena Service Manager and Salesforce Service Cloud.
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