What is better Salesforce Live Agent or ProProfs Chat? Getting the proper Customer Support Software product is as straightforward as evaluating the good and low functionalities and terms offered by Salesforce Live Agent and ProProfs Chat. Here it's also possible to match their general scores: 9.1 for Salesforce Live Agent vs. 8.5 for ProProfs Chat. Or you can verify their general user satisfaction rating, 92% for Salesforce Live Agent vs. 100% for ProProfs Chat.
We suggest that you spend some time to review their specific functions and figure out which one is the better choice for your organization. Likewise, bear in mind to take into account your company’s or industry’s special situation, such as, a multilingual app for a global staff or a mobile platform to help you work on the go.
Our team put a lot of effort to review all popular Live Chat Software services that you can find out there, but among them these three caught our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
The apps analyzed on this page are merely a small sample of our full Customer Support Software category and you should remember that there may be more reliable options available. If you want to ensure you make the best possible choice for your company we strongly encourage you to compare more solutions first. It may also be a good idea to consult our top 10 Customer Support Software list to learn which software are in the current year the best ones and dominate the market.
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