What is better Salesforce Live Agent or ProProfs Chat? Different businesses demand different types of Customer Support Software. To learn which one meets your requirements, think of assessing various alternatives feature by feature including their conditions and pricing. Likewise, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Salesforce Live Agent (9.1) vs. ProProfs Chat (8.5) for all round quality and functionality; Salesforce Live Agent (92%) vs. ProProfs Chat (100%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better option for your company. A simple, practical tip is to note down the pros and cons of both applications next to each other and check which app comes on top.
As of now, the most popular products in our Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
It may not always be enough to just compare Salesforce Live Agent and ProProfs Chat with one another. Although useful features, cost and user reviews are all crucial and should be taken into account when making a final choice, you should also pay attention to the recognition and awards merited by every product. Very often a less known app may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which proves that in spite of limited market presence it’s a worthy rival to the apps that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
