What is better ProProfs Chat or Kayako? If you want an effective Customer Support Software product for your company you must invest time and compare several alternatives. It doesn’t have to be complex, and can be as easy as matching their functions in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see ProProfs Chat’s overall score of 8.5 and compare it against Kayako’s score of 9.0; or ProProfs Chat’s user satisfaction level at 100% versus Kayako’s 95% satisfaction score.
The contrast can help you spot the good and bad points of each software, and make up your mind on which fits you requirements better. On top of the robust features, the application which is simple and intuitive is always the better product.
We did our best to prepare reviews of all popular Live Chat Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Pipedrive, Zendesk, Vision Helpdesk.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
If you continue having second thoughts about which product will work best for your company it may be a sensible idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular a given software is and how wide is its online presence. For instance ProProfs Chat Twitter account has currently 5407 followers. At the same time Kayako Twitter is followed by 6194 people.
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