What is better ProProfs Chat or NinjaOne (Formerly NinjaRMM)? Choosing the most appropriate Customer Support Software for your company is difficult with various functions, options, and terms to take note of. However, relying on our review directory will allow you to streamline the necessary steps by displaying all main solutions in one location.
For example, you can match ProProfs Chat and NinjaOne (Formerly NinjaRMM) for their functions and overall scores, namely, 8.5 and 8.6, respectively. Likewise, you can check which software has higher general user satisfaction rating: 100% (ProProfs Chat) and 93% (NinjaOne (Formerly NinjaRMM)) to learn which solution is better for your company. Don’t simply buy the solution with the most attractive price, but the solution that offers the best value.
We know that not all people have enough time to examine a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you test different Customer Support Software products you shouldn’t just look at their features list and offered pricing plans. Consider that the service should be matching your standards and company so the more flexible their offer the better. Find our which OSes are supported by ProProfs Chat and NinjaOne (Formerly NinjaRMM) and be certain you will obtain mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, because this might be a key element for many firms.
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