What is better ProProfs Chat or Zendesk? Comparing products to get the best Customer Support Software doesn't have to be hard. On our review platform, you can easily match ProProfs Chat and Zendesk and right away see their unique elements. We allow you to check their uniqe benefits, supported devices, support service, pricing, terms, plus more.
You can also examine their overall score (8.5 for ProProfs Chat vs. 9.7 for Zendesk) and overall customer satisfaction level (100% for ProProfs Chat vs. 98% for Zendesk). Devote time to examine your leading options and discover which one is right for your company. Similarly, you have to check the software vendor’s credibility; are they reliable and will they still be around in a few years time?
Right now, the most popular products in our Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Every time you test different Customer Support Software solutions you shouldn’t simply analyze their features list and available pricing packages. Pay attention to the fact that the service should be adjusted to your work processes and team so the more flexible their offer the better. Check which OSes are supported by ProProfs Chat and Zendesk and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this may be a deal breaker for many companies.
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