What is better Salesforce Live Agent or HappyFox? A great way to find the appropriate Customer Support Software product for your company is to compare the solutions against each other. Here you can compare Salesforce Live Agent and HappyFox and see their functions compared contrastively to help you choose which one is the superior product.
Similarly, you can compare their overall ratings, including: overall score (Salesforce Live Agent: 9.1 vs. HappyFox: 8.8) and user satisfaction (Salesforce Live Agent: 92% vs. HappyFox: 94%). Analyze their differences and similarities and discover which one outperforms the other. Similarly think about your company tomorrow; will your company outgrow the app in the next 3-5 years?
We know that not all businesses have the time to test dozens of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.
A few of the popular apps that HappyFox integrates with include:
Salesforce
Google Apps
Facebook
Twitter
Zoho CRM
SurveyMonkey
Twilio
Olark
SnapEngage
Freshbooks Accounting
Batchbook
Highrise
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly. Ideal for small and large businesses, HappyFox offers robust ticket management and various automation tools to improve your helpdesk services.
Almost as crucial as features and user support level are pricing plans provided by Salesforce Live Agent and HappyFox. Although cost should not be the sole factor it’s without a doubt a significant thing to think about. You should try to find a flexible pricing plan that can be matched with your business size and easily scaled up every time your team grows. You should be certain you don’t choose packages that have complex tools that you won’t find useful and always try to get in touch with the vendor directly because enterprises can usually benefit from special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and offers a solid overview of what it’s like to work with Salesforce Live Agent and HappyFox.
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