What is better Salesforce Live Agent or Freshservice? Comparing Salesforce Live Agent and Freshservice, it is simple to see which Customer Support Software product is the more suitable choice. This means that your enterprise can select the most productive and useful program. You can examine the details, such as available tools, costs, plans offered by each vendor, offer terms, etc.
We also let you check their overall scores to know which one appears to be more beneficial for your firm. Salesforce Live Agent has 9.1 points for overall quality and 92% rating for user satisfaction; while Freshservice has 9.4 points for overall quality and 97% for user satisfaction. You can also find out which vendor is more dependable by sending an an email question to both vendors and see which one replies without delays.
Our team put a lot of effort to prepare reviews of all popular Live Chat Software products available on the market, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Pipedrive, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Both Salesforce Live Agent and Freshservice were evaluated by a panel of reliable SaaS experts who carried out a detailed study of all key elements of each app. Their ultimate rating was prepared using our unique SmartScore model that calculates an individual partial score to every component including: main functionalities, customer support, mobile support, security, user satisfaction and market presence. We realize useful features are not the only thing essential to a business so we make sure we pay attention to all facets of a app before coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
