What is better Freshservice or NinjaOne (Formerly NinjaRMM)? A sensible way to find the right Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Freshservice and NinjaOne (Formerly NinjaRMM) and see their functions compared thoroughly to help you decide on which one is the better product.
Also, you can review their overall ratings, such as: overall score (Freshservice: 9.4 vs. NinjaOne (Formerly NinjaRMM): 8.6) and user satisfaction (Freshservice: 97% vs. NinjaOne (Formerly NinjaRMM): 93%). Analyze their varying features and similarities and find out which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next couple of years?
At the moment, the best solutions in our IT Service Software category are: LiveAgent, Freshservice, Zendesk.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as crucial as functionalities and customer support quality are pricing plans provided by Freshservice and NinjaOne (Formerly NinjaRMM). While pricing should not be the sole aspect it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be matched with your team size and painlessly scaled up if your team expands. You should be certain you don’t choose pricing plans that include complex tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can frequently benefit from discounts. You should also check out a free trial or demo of each service to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and offers a practical overview of what it feels like to work with Freshservice and NinjaOne (Formerly NinjaRMM).
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