What is better Freshservice or NinjaOne (Formerly NinjaRMM)? If you need an efficient Customer Support Software product for your enterprise you must take time to compare a wide range of options. It doesn’t have to be tricky, and can be as simple as matching their functionalities in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can check Freshservice’s overall score of 9.4 and compare it against NinjaOne (Formerly NinjaRMM)’s score of 8.6; or Freshservice’s user satisfaction level at 97% versus NinjaOne (Formerly NinjaRMM)’s 93% satisfaction score.
The evaluation will help you identify the strengths and weaknesses of each program, and choose which one fits you requirements better. On top of the rich features, the application that is easy to understand and use is always the better option.
People who are pressed for time or would like to get a IT Service Software advice from our team may want to try out these top choices for the current year: Freshservice, Zendesk, LiveAgent.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
No Customer Support Software will manate to cover all the requirements of a company. Though main functionalities of Freshservice and NinjaOne (Formerly NinjaRMM) should matter you should also carefully explore the integrations supported by every solution. In many cases your team will already be working with some other B2B software in your company and it’s always wiser to select services that integrate well with one another. If you do that you will be able to guarantee an effortless transfer of data between your teams and software used, which can considerably reduce time wasted on migrating between one product and the next.
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