What is better Salesforce Live Agent or TeamSupport? A great way to find the appropriate Customer Support Software product for your business is to compare the solutions against each other. Here you can compare Salesforce Live Agent and TeamSupport and see their features compared in detail to help you select which one is the better product.
Furthermore, you can examine their overall ratings, such as: overall score (Salesforce Live Agent: 9.1 vs. TeamSupport: 9.1) and user satisfaction (Salesforce Live Agent: 92% vs. TeamSupport: 99%). Check their distinctive features and similarities and discover which one outperforms the other. Similarly anticipate the state of what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
If you need to quickly decide on the top Live Chat Software according to our review team we suggest you check out the following services: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Please pay attention to the fact that even though both Salesforce Live Agent and TeamSupport may have an excellent set of features every software might be created for a different company size. If you are analyzing various solutions you may want to focus on a business type they are catering to. Specific functionalities might scale up well for large enterprises but if you own a small or mid-sized business it’s frequently better to avoid paying for customized features that you may never have a chance to use.
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