What is better Salesforce Live Agent or Kayako? Comparing Salesforce Live Agent and Kayako, it is possible to see which Customer Support Software product is the better alternative. This guarantees that your enterprise will be able to choose most productive and useful program. You can examine the details, like available tools, prices, plans offered by each vendor, offer terms, and more
We also let you check their general scores to know which one appears to be better. Salesforce Live Agent has 9.1 points for overall quality and 92% rating for user satisfaction; while Kayako has 9.0 points for overall quality and 95% for user satisfaction. Similarly, you can also find out which software business is more dependable by sending an email request to both vendors and check which company replies without delays.
We did our best to prepare reviews of all popular Live Chat Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Vision Helpdesk, Zendesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
If you compare various Customer Support Software solutions you shouldn’t only look at their features list and available pricing packages. Pay attention to the fact that the solution must be meeting your needs and business so the more flexible their offer the better. Check what platforms are supported by Salesforce Live Agent and Kayako and be certain you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a key element for many businesses.
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