What is better Salesforce Live Agent or Kayako? There are lots of Customer Support Software products in the market today. The ideal way to find out which service fits your needs best is to check them side by side. As an example, here you can examine Salesforce Live Agent and Kayako for their overall score (9.1 vs. 9.0, respectively) or their user satisfaction rating (92% vs. 95%, respectively).
You can also check their functions and pricing conditions and other valuable information below. When matching products be sure to analyze their related features and mark their distinctive elements to get a clearer picture of both deals. Likewise, bear in mind to assess non-core factors like security, backup, intuitiveness, and customer support.
Right now, the most significant services in our Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
No Customer Support Software will be able to cater to all the needs of a business. While key functionalities of Salesforce Live Agent and Kayako are important you should also thoroughly analyze the integrations offered by each software. Quote frequently your team will already be working with some other SaaS software in your company and it’s always wiser to go with solutions that integrate well with one another. If you do that you will be able to guarantee a reliable transfer of data between your teams and apps, which can considerably reduce time wasted on migrating between one product and the other.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
