What is better Salesforce Live Agent or Birdeye? If you wish for a competent Customer Support Software product for your enterprise you must take time to assess a wide range of options. It doesn’t have to be complicated, and can be as easy as matching their functionalities in a table like the one below. You will also get a quick idea how each product works. For instance, on this page you can check Salesforce Live Agent’s overall score of 9.1 and compare it against Birdeye’s score of 9.0; or Salesforce Live Agent’s user satisfaction level at 92% versus Birdeye’s 97% satisfaction score.
The contrast will allow you to identify the strengths and weaknesses of each application, and decide which matches your requirements better. Beyond the main features, the application that’s simple to grasp and use is always the better option.
We realize that not all people have the time to scrutinize dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Both Salesforce Live Agent and Birdeye were tested by a panel of reliable B2B experts who prepared a thorough study of all core elements of each product. Their total score was prepared with unique SmartScore algorithm which gives a separate partial score to each factor including: main features, client support, mobile device support, security, client satisfaction as well as market presence. We realize useful features are not the only aspect crucial to a company so we make sure we pay attention to all sides of a software before coming up with its final score.
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