What is better Salesforce Live Agent or nanoRep? If you’re getting a difficult time deciding on the best Customer Support Software product for your needs, try to compare and contrast the available software and discover which tool offers more benefits. For instance, here you can compare Salesforce Live Agent (overall score: 9.1; user rating: 92%) vs. nanoRep (overall score: 8.0; user rating: 100%) for their overall performance.
You can even see which one provides more tools that you need or which has better pricing plans for your current budget. Working with a clear table to evaluate their features will significantly improve the odds of finding the right product for your company. Look closely at other factors of the software such as ease-of-use, flexibility, scalability, and pricing options.
We are aware that not all people have enough time to examine a wide range of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Please note that even though both Salesforce Live Agent and nanoRep may have an outstanding set of features every service may be created for a different business size. If you are comparing features you should give some attention to a company type they are catering to. Specific features might scale up efficiently for huge enterprises but if you have a small or mid-sized business it’s frequently more sensible to avoid paying for complex functionalities that you may never have a chance to use.
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