What is better Salesforce Live Agent or nanoRep? It’s easy to our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, Salesforce Live Agent received 9.1 points, while nanoRep received 8.0 points. Meanwhile, for user satisfaction, Salesforce Live Agent scored 92%, while nanoRep scored 100%.
Specifics of their features, tools, supported platforms, customer support, and more are provided below to help you get a more accurate comparison. Remember to get only the features your business requires to avoid wasting resources for tools that are unnecessary.
If you want to quickly decide on the more reliable Live Chat Software according to our review team we advise you take a look at these services: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
All the data, facts and statistics that we presented in this table were gathered from official company sites, marketing materials available online, actual experience from real users as well as our individual everyday use of each app by an expert. We put a lot of effort to comprehensively analyze every software, as a result we not only analyze it internally, but we also compare our observations with opinions of other users from the SaaS community.
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