What is better Salesforce Live Agent or Samanage? We are here to improve the cumbersome process of reviewing Customer Support Software products for you. For instance, on this page you can verify the overall performance of Salesforce Live Agent (9.1) and compare it with the overall performance of Samanage (8.9). It's also possible to match their overall user satisfaction rating: Salesforce Live Agent (92%) vs. Samanage (98%).
Likewise, study their functions thoroughly to find out which product can better deal with your company’s requirements. Generally, any B2B software must let you to quickly see the big picture, at the same time offering you easy access to the details.
Our experts made sure to review all popular Live Chat Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Pipedrive, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Please keep in mind that even though both Salesforce Live Agent and Samanage may offer a reliable array of features every software might be created for a different company size. If you are comparing features you may want to give some attention to a business size they are catering to. Certain functionalities could scale up well for huge enterprises but if you run a small or mid-sized business it’s frequently more sensible to avoid paying for customized functionalities that you may never have a chance to use.
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