What is better Salesforce Live Agent or Zendesk? You have such a wide range of Customer Support Software options in today’s market that choosing the right product is often confusing. On our comparison page, it is simple to examine the tool, pricing conditions, available plans, and more details of Salesforce Live Agent and Zendesk.
It’s also possible to examine their score (9.1 for Salesforce Live Agent vs. 9.7 for Zendesk) and user satisfaction level (92% for Salesforce Live Agent vs. 98% for Zendesk). The scores and ratings provide you with a solid idea how both these software products perform. Moreover, make sure if the solution can integrate with the company’s current business apps to guarantee greater productivity.
Currently, the most popular solutions in our Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
When you research different Customer Support Software software you shouldn’t only study their features list and available pricing packages. Keep in mind the service must be matching your requirements and company so the more flexible their offer the better. Learn what OSes are supported by Salesforce Live Agent and Zendesk and ensure you will get mobile support for whatever devices you use in your company. You should also find out which languages and geographies are supported, because this might be a deal breaker for many firms.
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