What is better Unymira Knowledge Center or Five9? When choosing the proper Customer Support Software for your firm it is suggested that you assess the features, pricing, as well as other crucial details concerning the product and vendor. Here, you are able to see the similarities and disparities between Unymira Knowledge Center (overall score at 8.0 and user satisfaction at N/A%) and Five9 (overall score at 8.6 and user satisfaction at 91%).
You may also examine their particulars elements, for example features, plans, pricing, conditions, etc. What is more, analyze the terms carefully for information on extra charges, such as, setup cost, separate helpdesk support, upgrade fees, storage fees, and more.
If you need to quickly find the optimal Call Center Software according to our review team we recommend you examine the following services: JustCall, Freshdesk Contact Center, Zendesk.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
If you are still having second thoughts about which solution will perform best for your company it may be a good idea to check out each service’s social metrics. These metrics are frequently a way to see how popular a given service is and how big is its online presence. For example, in case of Facebook Unymira Knowledge Center has 50 likes on their official page while Five9 profile is liked by 800 people.
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