What is better Unymira Knowledge Center or Zendesk? Getting the most effective Customer Support Software product is all about comparing numerous solutions and determining the top software for your specific needs. Our exclusive algorythm gives you a brief look at the general rating of Unymira Knowledge Center and Zendesk. For general quality and performance, Unymira Knowledge Center scored 8.0, while Zendesk scored 9.7. On the other hand, for user satisfaction, Unymira Knowledge Center earned N/A%, while Zendesk earned 98%.
Below it's also possible to check their functions, terms, plans, etc. to find out which software will be more appropriate for your company. An important element to evaluate is whether the app can toggle on/off restrictions on various types of users to protect any confidential company data.
We realize that not all businesses have enough time to test dozens of different products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you test different Customer Support Software solutions you shouldn’t only analyze their list of features and offered pricing packages. Pay attention to the fact that the product must be matching your requirements and business so the more flexible their offer the better. Find our what systems are supported by Unymira Knowledge Center and Zendesk and make sure you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, as this could be a critical factor for many companies.
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