What is better Unymira Knowledge Center or ScreenConnect? The perfect Customer Support Software is a solution that can address your company’s specific demands. You can determine which option works best for your company if you assess different products before you decide which one is the best.
As an example, Unymira Knowledge Center and ScreenConnect are scored at 8.0 and 9.0, respectively, for general quality and performance. Similarly, Unymira Knowledge Center and ScreenConnect have a user satisfaction rating of N/A% and 96%, respectively, which shows the general response they get from customers. Better yet, get in touch with a current client of the software and ask for their feedback regarding the solution in question.
Those of you who are pressed for time or need a Call Center Software suggestion from our experts may want to try out these top choices for the current year: JustCall, Freshdesk Contact Center, Zendesk.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cover all the requirements of a company. Even though key features of Unymira Knowledge Center and ScreenConnect are obviously a priority you should also carefully examine the integrations provided by each product. Very often you will already be making use of some other SaaS software in your company and it’s definitely wiser to go with products that integrate well with one another. That way you will be able to be certain of a smooth exchange of data between your teams and apps, which can significantly reduce time devoted to migrating between one app and the other.
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