What is better Unymira Knowledge Center or Vivantio? Reviewing products to find the best Customer Support Software doesn't have to be difficult. On our review platform, we enable you to match Unymira Knowledge Center and Vivantio and promptly see their varying features. We allow you to check their features, supported devices, level of support, prices, terms, and much more.
You may also examine their overall score (8.0 for Unymira Knowledge Center vs. 8.4 for Vivantio) and overall customer satisfaction level (N/A% for Unymira Knowledge Center vs. 93% for Vivantio). Spend some time and compare your top options and discover which one is right for your company. You should also check the software vendor’s credibility; can you count on them and will they still be around in the future?
We are aware that not all people have enough time to scrutinize a large number of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both Unymira Knowledge Center and Vivantio were tested by a panel of independent B2B experts who prepared a thorough study of all important elements of each solution. Their final rating was calculated using our unique SmartScore model that gives a separate partial score to every component including: main features, customer support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only thing essential to a company so we make an effort to pay attention to all sides of a software before giving it a final rating.
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