What is better Salesforce Live Agent or Zendesk Chat? With various functions, pricing, terms, and more to compare, choosing the best Customer Support Software for your company is tough. However by working with our system, you can easily match the characteristics of Salesforce Live Agent and Zendesk Chat as well as their general SmartScore, respectively as: 9.1 and 8.5 for overall score and 92% and 100% for user satisfaction.
You can also review them feature by feature and see which application is a more effective fit for your business. Don’t forget to ask for a free trial first before getting a plan to experience how the solution can benefit you in real setting.
Users who don't have much time or need a Live Chat Software advice from our experts might want to try out these top choices for this year: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Almost as important as useful features and user support level are pricing options provided by Salesforce Live Agent and Zendesk Chat. While price should not be the only factor it’s surely an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up when your company grows. Be sure that you don’t select packages that have complex tools that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can frequently count on more affordable prices. You should also give a chance to a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t require you to pay any money and gives you a reliable overview of what it’s like to work with Salesforce Live Agent and Zendesk Chat.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
