What is better Salesforce Live Agent or Zendesk Chat? Finding the appropriate Customer Support Software product is as easy as contrasting the strong and weak functionalities and terms offered by Salesforce Live Agent and Zendesk Chat. Here you can also match their all round scores: 9.1 for Salesforce Live Agent vs. 8.5 for Zendesk Chat. Or you can verify their general user satisfaction rating, 92% for Salesforce Live Agent vs. 100% for Zendesk Chat.
We suggest that you put some effort and analyze their specific functions and figure out which one is the better option for your company. Moreover. remember to factor in your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile platform to help you work away from your office.
We know that not all people have enough time to examine dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
When you pick a solution that you believe will be an actual asset for your company you shouldn’t only focus on what reviewers have to say about it. Quite frequently individual experience with the solution may be different, depending on your own goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for each product to give you a quick overview of how real users of Salesforce Live Agent and Zendesk Chat rate their contact with the product. Our algorithm is based on advanced analysis of product appearances on other sites, social networks as well as blogs, so you will receive a comprehensive and credible landscape of what other people think about each app. In this case Salesforce Live Agent has a total satisfaction rating at 92% while for Zendesk Chat 100% of users express they had an enjoyable experience with it.
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