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Compare Salesforce Live Agent vs LiveChat

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What is better Salesforce Live Agent or LiveChat? When choosing the appropriate Customer Support Software for your enterprise it is recommended that you examine the characteristics, prices, along with other critical info regarding the product and vendor. Here, you can examine the parallels and distinctions between Salesforce Live Agent (overall score at 9.1 and user satisfaction at 92%) and LiveChat (overall score at 9.0 and user satisfaction at 96%).

You may also examine their specific modules, such as features, plans, costs, terms and conditions, etc. What is more, read the terms closely for information on hidden costs, including, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges.

People who want to save some time or need a Live Chat Software recommendation from our experts may want to examine these top choices for the current year: Zendesk, Vision Helpdesk, Pipedrive.

No Customer Support Software will be able to cover all the needs of a specific team. Even though main features of Salesforce Live Agent and LiveChat are obviously a priority you should also carefully study the integrations supported by a given software. Quote frequently you will already be using various kinds of SaaS software in your company and it’s definitely more beneficial to go with services that integrate well with each other. With that approach you can ensure an effortless exchange of information between your teams and apps, which can significantly reduce time devoted to migrating between one product and the other.

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