What is better Salesforce Live Agent or Vivantio? Getting the proper Customer Support Software product is as easy as assessing the good and poor characteristics and terms offered by Salesforce Live Agent and Vivantio. Here it's also possible to match their overall scores: 9.1 for Salesforce Live Agent vs. 8.4 for Vivantio. Or you can look at their general user satisfaction rating, 92% for Salesforce Live Agent vs. 93% for Vivantio.
We suggest that you take some time to review their specific functions and decide which one is the better alternative for your organization. Likewise, bear in mind to factor in your company’s or industry’s unique case, for example, a multilingual solution for a global team or a mobile platform to help you work in the field.
We did our best to review all popular Live Chat Software services available out there, but among them these three deserved our special attention: Zendesk, Vision Helpdesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as important as features and user support quality are pricing packages offered by Salesforce Live Agent and Vivantio. Even though cost should not be the sole factor it’s surely a significant thing to consider. You should expect a flexible pricing package that can be matched with your company size and effortlessly scaled up when your business develops. Make sure you don’t select packages that have advanced tools that you won’t find useful and always try to contact with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to spend any money and offers a practical overview of what it feels like to work with Salesforce Live Agent and Vivantio.
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