What is better Salesforce Live Agent or ScreenConnect? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, Salesforce Live Agent earned 9.1 points, while ScreenConnect received 9.0 points. At the same time, for user satisfaction, Salesforce Live Agent scored 92%, while ScreenConnect scored 96%.
Specifics of their features, tools, supported platforms, customer support, etc. are available below to provide you with a more precise analysis. Remember to get only the functions your company needs to avoid wasting money for features which are redundant.
People who don't have much time or need a Live Chat Software suggestion from our experts may want to investigate these top choices for the current year: Vision Helpdesk, Pipedrive, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to simply compare Salesforce Live Agent and ScreenConnect with one another. While specific functionalities, cost and customer comments are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards won by each app. In many cases a less popular software may turn out to be an amazing choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that despite smaller market popularity it’s a significant contender to the solutions that rule the market.
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