What is better Salesforce Live Agent or ScreenConnect? If you’re getting a hard time selecting the best Customer Support Software product for your company, try to compare the available software and see which one offers more advantages. In particular, here you can review Salesforce Live Agent (overall score: 9.1; user rating: 92%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
You can even see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to match their features will significantly increase the chances of obtaining the best product for your company. Pay attention to other areas of the software for example intuitiveness, flexibility, scalability, and pricing terms.
In the event you would like to quickly identify the optimal Live Chat Software according to our experts we recommend you take a look at the following solutions: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you select a service that you believe will work best for your company you shouldn’t just limit yourself to what professionals have to say about it. Very often individual experience with the app will vary, depending on specific goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for every solution to give you an immediate impression of how real users of Salesforce Live Agent and ScreenConnect estimate their experience with the solution. Our algorithm is based on complex analysis of product mentions on other websites, social media as well as blogs, so you are going to obtain a complete and reliable overview of what other users think about each software. In this case Salesforce Live Agent got a total satisfaction rating at 92% while for ScreenConnect 96% of users express they had a positive experience with it.
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