What is better Salesforce Live Agent or ScreenConnect? Getting the most effective Customer Support Software product is all about comparing numerous solutions and figuring out the top software for your specific needs. Our unique process gives you a quick look at the general rating of Salesforce Live Agent and ScreenConnect. For overall quality and performance, Salesforce Live Agent scored 9.1, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Salesforce Live Agent earned 92%, while ScreenConnect earned 96%.
Below you can also verify their functionalities, terms, plans, etc. to determine what application will be more suitable for your situation. One critical aspect to evaluate is if the application can toggle on/off permissions on different types of users to secure any sensitive company data.
If you need to quickly identify the more reliable Live Chat Software according to our review team we recommend you take a look at these solutions: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should pay attention to the fact that while both Salesforce Live Agent and ScreenConnect may offer a top quality range of features each software could be created for a different company size. If you are analyzing various solutions you may want to focus on a company type they are catering to. Specific functionalities may scale up with no problem for big enterprises but if you own a small or medium company it’s often better to avoid paying for advanced functionalities that you might never use.
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