What is better Salesforce Live Agent or VIZOR? The best Customer Support Software is a product that can tackle your company’s unique requirements. It’s easy to identify which alternative is best suited for your business if you compare several products before you decide which one is the best.
For instance, Salesforce Live Agent and VIZOR are scored at 9.1 and 8.0, respectively, for total quality and performance. Likewise, Salesforce Live Agent and VIZOR have a user satisfaction rating of 92% and 98%, respectively, which shows the general response they get from customers. Moreover, talk to a current user of the software and solicit their comments about the software in question.
Our experts made sure to prepare reviews of all popular Live Chat Software solutions that you can find on the market, but among them these three caught our special attention: Vision Helpdesk, Zendesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
In case you continue having doubts about which solution will be best for your business it may be a good idea to check out each service’s social metrics. Such metrics are usually a way to see how popular a given product is and how extensive is its online presence. For example, in case of Facebook Salesforce Live Agent has 702846 likes on their official page while VIZOR profile is liked by 176 users.
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