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Compare Salesforce Live Agent vs Salesforce Service Cloud

SCORES FEATURES PRICING PRICING MODEL INTEGRATIONS

What is better Salesforce Live Agent or Salesforce Service Cloud? Buying the perfect Customer Support Software product is all about evaluating numerous solutions and figuring out the top software for your specific needs. Our proprietary process provides you with a fast look at the general rating of Salesforce Live Agent and Salesforce Service Cloud. For all round quality and performance, Salesforce Live Agent scored 9.1, while Salesforce Service Cloud scored 9.6. On the other hand, for user satisfaction, Salesforce Live Agent earned 92%, while Salesforce Service Cloud earned 97%.

Below you can also check their characteristics, terms, plans, etc. to determine what software will be more suitable for your needs. One key feature to check is if the application can enable and disable limitations on various types of users to protect any sensitive company data.

We are aware that not all businesses have the time to examine a wide range of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.

All the data, details and experiences that we shared in this table were collated from official company sites, promotional content available online, actual experience from real clients as well as our own hands-on use of each solution by an expert. We put a lot of effort to comprehensively study each software, as a result we not only study it on our own, but we also correlate our findings with opinions of other people from the SaaS community.

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