What is better Salesforce Knowledge or ServiceNow Knowledge Management? Examining products for the top Knowledge Management Software doesn't have to be complicated. On our review platform, we enable you to match Salesforce Knowledge and ServiceNow Knowledge Management and promptly evaluate their varying features. We allow you to examine their functions, supported devices, level of support, pricing rates, terms, and many more.
You may also examine their overall score (8.8 for Salesforce Knowledge vs. 9.8 for ServiceNow Knowledge Management) and overall customer satisfaction level (100% for Salesforce Knowledge vs. 100% for ServiceNow Knowledge Management). Take your time and examine your top options and discover which one is ideal for your company. You should also consider the software company’s credibility; can they be relied upon and will they still be around in the future?
We realize that not all businesses have enough time to try out a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
If you continue having doubts about which solution will perform best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular each software is and how large is its online presence. For instance Salesforce Knowledge Twitter account has currently 433961 followers. At the same time ServiceNow Knowledge Management Twitter is followed by 25540 users.
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