What is better Salesforce Knowledge or ServiceNow Knowledge Management? If you need to get a quick way to decide which Knowledge Management Software product is better, our proprietary system gives Salesforce Knowledge a score of 8.8 and ServiceNow Knowledge Management a score of 9.8 for general quality and performance. At the same time, Salesforce Knowledge is rated at 100%, while ServiceNow Knowledge Management is rated 100% for their user satisfaction level.
You can also assess their product details, such as features, tools, options, plans, prices, and many more. See if the application allows you to customize at least part of its processes to make sure the app complements your own business procedures.
We did our best to review all popular Knowledge Management Software solutions offered out there, but among them these three caught our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
It may not always be sufficient to just compare Salesforce Knowledge and ServiceNow Knowledge Management against each other. While specific functionalities, cost and user experience are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each service. Very often a less known app may turn out to be an amazing choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that despite limited market presence it’s a worthy contender to the solutions that dominate the market.
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