What is better Salesforce Knowledge or Bloomfire? When you need an efficient Knowledge Management Software product for your enterprise you need to make time to evaluate a wide range of options. It doesn’t have to be complicated, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product performs. For instance, on this page you can check Salesforce Knowledge’s overall score of 8.8 and compare it against Bloomfire’s score of 9.0; or Salesforce Knowledge’s user satisfaction level at 100% versus Bloomfire’s 100% satisfaction score.
The evaluation can help you find out the pros and cons of each program, and decide which one fits you requirements better. On top of the robust features, the application which is simple and intuitive is always the better choice.
People who are pressed for time or need a Knowledge Management Software suggestion from our team may want to take a look at these top choices for the current year: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Bloomfire integrates with the following third-party systems:
Salesforce
Zendesk
Chrome
Box
Dropbox
Google Drive
OneDrive
LinkedIn
Tableau
Power BI
Azure
Active Directory
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Domino's Pizza, Etsy, OgilvyOne Worldwide
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise knowledge and collaboration platform that taps the collective wisdom of your employees or customers. Bloomfire centralizes company knowledge by bringing everything together in one secure and searchable platform. Employees across the organization can share or access information quickly. The system scales to your business.
All the data, facts and statistics that we presented in this analysis were gathered from official vendor websites, advertising content available online, real-life experience from real users as well as our individual everyday use of each app by an expert. We put a lot of effort to extensively test each service, as a result we not only analyze it internally, but we also compare our results with views of other users from the B2B community.
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