What is better Salesforce Knowledge or Bloomfire? You have such a huge number of Knowledge Management Software choices in today’s market that choosing the right product is often confusing. On our comparison page, it is simple to review the tool, pricing terms, available plans, and more details of Salesforce Knowledge and Bloomfire.
You can compare their score (8.8 for Salesforce Knowledge vs. 9.0 for Bloomfire) and user satisfaction level (100% for Salesforce Knowledge vs. 100% for Bloomfire). The scores and ratings provide you with an overall idea how both these software products perform. In addition, make sure if the application can integrate with the company’s current business apps to ensure greater productivity.
We know that not all people have enough time to try out a large number of various products, so we created a list of recommendations that you may find useful. Our top selections for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Bloomfire integrates with the following third-party systems:
Salesforce
Zendesk
Chrome
Box
Dropbox
Google Drive
OneDrive
LinkedIn
Tableau
Power BI
Azure
Active Directory
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Domino's Pizza, Etsy, OgilvyOne Worldwide
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise knowledge and collaboration platform that taps the collective wisdom of your employees or customers. Bloomfire centralizes company knowledge by bringing everything together in one secure and searchable platform. Employees across the organization can share or access information quickly. The system scales to your business.
No Knowledge Management Software will manate to solve all the needs of a specific team. Though core functionalities of Salesforce Knowledge and Bloomfire are important you should also thoroughly analyze the integrations provided by a given solution. In many cases your team will already be making use of various kinds of SaaS software in your company and it’s always more beneficial to go with products that integrate well with one another. With that approach you can be certain of a reliable transfer of information between your teams and apps, which can really reduce time spent on migrating between one service and the other.
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