What is better Salesforce Knowledge or Igloo Software? Specific organizations want different types of Knowledge Management Software. To find out which service meets your needs, think of comparing various solutions feature by feature including their conditions and pricing. Furthermore, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Salesforce Knowledge (8.8) vs. Igloo Software (8.5) for all round quality and usefulness; Salesforce Knowledge (100%) vs. Igloo Software (90%) for user satisfaction rating. Examine their strong and weaker points and see which software is a better option for your company. A simple, practical way is to write the pros and cons of both services side by side and check which software has more benefits.
Users who are pressed for time or want a Knowledge Management Software advice from our experts may want to examine these top choices for this year: ServiceNow Knowledge Management, Zendesk, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Igloo integrates with popular business applications and platforms, so your team can have seamless digital workplace experience. It supports RESTful API, which lets you develop new integrations. All of Igloo’s digital workplace solutions can be designed to follow any brand standards, creating a culture that’s strong and consistent.
Integrations with IT-sanctioned and BYOA apps for file sharing:
Office 365
Box
Dropbox
Microsoft OneDrive
GDrive
Messaging apps:
Slack
Chatter
Yammer
Teams
Calendaring apps:
Microsoft Outlook
Google Calendar
Ticket tracking:
Zendesk
CRM:
SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kimberly-Clark, Genji, IDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
No Knowledge Management Software will manate to solve all the requirements of a specific team. Though main features of Salesforce Knowledge and Igloo Software are important you should also carefully explore the integrations supported by a given product. In many cases you will already be using various kinds of SaaS software in your company and it’s always more beneficial to choose products that integrate well with each other. With that approach you will be able to guarantee an effortless transfer of data between your teams and software used, which can significantly reduce time spent on migrating between one solution and the next.
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