What is better Salesforce Knowledge or Igloo Software? Today’s businesses require the best Knowledge Management Software product to stay competitive. On this page we help you with choosing the right product, by allowing you to compare Salesforce Knowledge and Igloo Software down to the very details of their individual functions.
You may as well examine our general scoring values, which rate the software general quality and performance. Salesforce Knowledge got a 8.8 score, while Igloo Software has a score of 8.5. Likewise, you may compare their general user satisfaction rating: 100% (Salesforce Knowledge) against 90% (Igloo Software). Keep in mind to opt for the software that best matches your most urgent issues, not the application with the higher number of features.
People who don't have much time or want a Knowledge Management Software suggestion from our team might want to examine these top choices for the current year: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Igloo integrates with popular business applications and platforms, so your team can have seamless digital workplace experience. It supports RESTful API, which lets you develop new integrations. All of Igloo’s digital workplace solutions can be designed to follow any brand standards, creating a culture that’s strong and consistent.
Integrations with IT-sanctioned and BYOA apps for file sharing:
Office 365
Box
Dropbox
Microsoft OneDrive
GDrive
Messaging apps:
Slack
Chatter
Yammer
Teams
Calendaring apps:
Microsoft Outlook
Google Calendar
Ticket tracking:
Zendesk
CRM:
SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kimberly-Clark, Genji, IDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
Almost as crucial as useful features and client support quality are pricing packages provided by Salesforce Knowledge and Igloo Software. Although cost should not be the sole element it’s without a doubt a key thing to think about. You should expect a flexible pricing package that can be matched with your business size and painlessly scaled up when your team grows. Make sure you don’t pick packages that have additional tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can often benefit from special pricing. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and offers a reliable overview of what it feels like to work with Salesforce Knowledge and Igloo Software.
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