What is better Salesforce Knowledge or Tettra? If you wish for an effective Knowledge Management Software product for your business you need to remember to assess different alternatives. It doesn’t have to be complicated, and can be as easy as matching their functionalities in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can find Salesforce Knowledge’s overall score of 8.8 and compare it against Tettra’s score of 8.6; or Salesforce Knowledge’s user satisfaction level at 100% versus Tettra’s 95% satisfaction score.
The evaluation can help you identify the good and bad points of each program, and decide which one matches your requirements better. On top of the main features, the application that is easy to understand and use is always the better option.
As of now, the best services in our Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Almost as important as useful features and customer support level are pricing options made available by Salesforce Knowledge and Tettra. While price should not be a deciding aspect it’s without a doubt an important thing to consider. You should expect a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your business develops. Make sure you don’t choose plans that have extra tools that you won’t find useful and always make an effort to get in touch with the vendor directly because enterprises can frequently count on discounts. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a useful experience that doesn’t require you to pay any money and offers a practical overview of what it feels like to work with Salesforce Knowledge and Tettra.
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