What is better Salesforce Knowledge or KnowledgeOwl? When looking for the best Knowledge Management Software for your business our recommendation is that you examine the characteristics, pricing, and other critical data regarding the product and vendor. Here, you are able to see the similarities and distinctions between Salesforce Knowledge (overall score at 8.8 and user satisfaction at 100%) and KnowledgeOwl (overall score at 8.0 and user satisfaction at 97%).
You may also look at their specific modules, for example features, plans, costs, terms and conditions, etc. Moreover, analyze the terms thoroughly for information on extra charges, such as, setup cost, independent customer service, upgrade fees, storage fees, and others.
In the event you want to quickly locate the top Knowledge Management Software according to our review team we suggest you take a look at one of these solutions: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
You don’t want only a wide array of features and adjustable pricing packages from a credible Knowledge Management Software. Almost as significant as key features is a trustworthy customer support. You want to guarantee that if you have any questions about Salesforce Knowledge or KnowledgeOwl, or you run into a problem, or maybe you’ll need to ask for a specific revision or functionality useful to your company you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from individual training or at least a knowledge base you can use.
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