Salesforce Knowledge

NOAWARDS
YET
Pricing:
Starting from $75
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Knowledge One widget
- WYSIWYG editor
- Content lifecycle management
- Custom review
- Publication & translation approval
- Organize article types
- Data categories for specific audience
- Create articles from cases
- Article rating system
- Article sharing
- Real-time content collaboration
- Content reporting & metrics
- Knowledge article tagging
- Easy user interface
- Import/export article
- Optimized article search
- Customer article history
- Customization
- Multi-language support
- Predictive article system
- Integration
- APIs
Pricing Info
Pricing Info
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Integrations
Integrations
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Company Email
Contact No.
Company's Address
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States
Salesforce Knowledge Comparisons
Popular Salesforce Knowledge Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- FAQ database
- Customer self-service
- Internal knowledge base
- Centralized and search-enabled repository
- Table of content
- File upload
- Customizable homepages
- Content/Contextual help
- WYSIWYG and source editors
- Drag-and-drop reordering
- Media embedding
- Customizable permalinks
- Prebuilt templates
- Multiple authors
- Shared authoring
- User roles and permissions
- Article versioning
- Reusable snippets library
- Behavioral analytics
- Global traffic analytics
- Reporting
- Video help callouts
- Integrations
Pricing Info
KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:
Base Plan – $49/month
- 1 Knowledge Base
- 1 User
- Unlimited Readers
- All Features
Additional Knowledge Base – $30/month
Additional User – $20 user/month
Integrations
KnowledgeOwl integrates with the following business systems and applications:
- Single Sign On
- Salesforce
- Active Directory
- Okta
- Google Apps
- Zendesk
- Help Scout
- Freshdesk
- Kayako
- Google Analytics
- MixPanel
- Hotjar
- SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Company Email
support@knowledgeowl.com
Contact No.
Company's Address
2552 W 133rd Circle
Broomfield, CO 80020
USA
KnowledgeOwl Comparisons
Popular KnowledgeOwl Alternatives
You don’t want only a wide array of features and adjustable pricing packages from a credible Knowledge Management Software. Almost as significant as key features is a trustworthy customer support. You want to guarantee that if you have any questions about Salesforce Knowledge or KnowledgeOwl, or you run into a problem, or maybe you’ll need to ask for a specific revision or functionality useful to your company you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from individual training or at least a knowledge base you can use.
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