What is better Salesforce Knowledge or KnowledgeOwl? With various functions, pricing, details, and more to check, choosing the right Knowledge Management Software for your business is challenging. But by using our system, it's easy to match the functions of Salesforce Knowledge and KnowledgeOwl including their general SmartScore, respectively as: 8.8 and 8.0 for overall score and 100% and 97% for user satisfaction.
You can also assess them feature by feature and see which application is a more effective fit for your business. Keep in mind to ask for a trial version first prior to subscribing to get a firsthand experience how the solution performs in real scenarios.
Our team put a lot of effort to review all popular Knowledge Management Software solutions offered out there, but among them these three caught our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
In the event you continue having second thoughts about which solution will work best in your case it might be a sensible idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular each service is and how large is its online presence. For example Salesforce Knowledge Twitter account has currently 433961 followers. At the same time KnowledgeOwl Twitter is followed by 315 users.
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