What is better Salesforce Knowledge or PHPKB? If you need to have a convenient way to learn which Knowledge Management Software product is better, our proprietary system gives Salesforce Knowledge a score of 8.8 and PHPKB a score of 8.5 for general quality and performance. Furthermore, Salesforce Knowledge is rated at 100%, while PHPKB is rated 100% for their user satisfaction level.
You can also compare their product details, such as functions, tools, options, plans, costs, and many more. See if the application can customize at least part of its processes to make sure it complements your own business procedures.
In case you you need to quickly locate the top Knowledge Management Software according to our experts we recommend you examine one of these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
If you continue having second thoughts about which product will be best in your case it might be a sensible idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular every software is and how extensive is its online presence.For instance, if you check Salesforce Knowledge LinkedIn account you’ll learn that they are followed by 1055129 people. In case of PHPKB the volume of followers on their LinkedIn page is 38.
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