What is better Salesforce Knowledge or PHPKB? There are many Knowledge Management Software products in the market right now. The simplest way to find out which one fits your needs best is to evaluate them side by side. For example, here you can review Salesforce Knowledge and PHPKB for their overall score (8.8 vs. 8.5, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
You can also compare their individual modules and pricing stipulations as well as other helpful data below. When matching products make sure to examine their corresponding capabilities and mark their disparities to get a clearer picture of both deals. Likewise, keep in mind to check secondary issues like security, backup, usability, and customer service.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
No Knowledge Management Software will be able to cater to all the requirements of a specific team. While main functionalities of Salesforce Knowledge and PHPKB should matter you should also carefully explore the integrations supported by each software. In many cases you will already be using various kinds of SaaS software in your company and it’s always better to select apps that integrate well with each other. If you do that you can ensure an effortless transfer of data between your teams and services, which can really reduce time wasted on migrating between one solution and the next.
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