What is better Salesforce Knowledge or Zendesk? Choosing the right Knowledge Management Software for your business is difficult with too much features, options, and offers to choose from. But, depending on our website will make it possible for you to simplify the selection process by reading all key products in a single location.
For example, you can match Salesforce Knowledge and Zendesk for their functions and overall scores, namely, 8.8 and 9.7, respectively. Likewise, you can compare which software has higher general user satisfaction rating: 100% (Salesforce Knowledge) and 98% (Zendesk) to learn which software is the better choice for your organization. Don’t just pick the service with the lowest price, but the one that offers the best value for your money.
Currently, the most significant solutions in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Every time you pick a solution that you believe will be an actual asset for your team you shouldn’t only focus on what reviewers have to say about it. Very often individual experience with the service will vary, depending on your own preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each service to give you an immediate overview of how real users of Salesforce Knowledge and Zendesk rate their contact with the product. Our algorithm is built around detailed analysis of product mentions on other sites, social media and blogs, so you are going to receive a full and reliable landscape of what other people think about each service. In this example Salesforce Knowledge has a total satisfaction rating at 100% while for Zendesk 98% of people express they had a positive experience with it.
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