What is better Salesforce Knowledge or Zendesk? When choosing the right Knowledge Management Software for your enterprise our recommendation is that you compare the features, rates, along with other important details regarding the product and vendor. Here, you can examine the similarities and disparities between Salesforce Knowledge (overall score at 8.8 and user satisfaction at 100%) and Zendesk (overall score at 9.7 and user satisfaction at 98%).
It's also possible to check their particulars elements, like functions, plans, pricing, terms, etc. What is more, analyze the terms carefully for information on extra charges, such as, setup fees, independent customer service, upgrade fees, cloud storage fees, and other similar charges.
Those of you who want to save some time or could use a Knowledge Management Software recommendation from our team might want to investigate these top choices for the current year: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Please keep in mind that while both Salesforce Knowledge and Zendesk may provide an excellent set of features each solution could be aimed at a different company size. If you are analyzing various solutions you should give some attention to a company type they are catering to. Specific features could scale up with no problem for big enterprises but if you run a small or mid-sized business it’s frequently more sensible to refrain paying for advanced functionalities that you may never actually use.
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